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With the update, Facebook followed the trends set by Netflix and YouTube by ditching the 5-star rating system in favor of Yes/No options.
This changed in 2018, when the social network rolled out a series of visual changes and features that included “Facebook Recommendations.”
What are Facebook Reviews / Recommendations?įor years, Facebook business Pages featured traditional online reviews and ratings.
For brands with multiple locations, we suggest you also check out our guide on how to manage multiple Facebook Pages with Facebook Business Manager. ĭoing so ensures that you have an official place on Facebook where people can leave online reviews. One thing to note: If you haven’t done so already, we suggest taking the time to learn how to claim a Facebook business page. Meanwhile, 66% are likely to share their thoughts, experiences, and opinions on their purchases on Facebook.
55% consider the social network as the most common place to learn about new brands and products. 2 out of 3 Facebook users visit a local business Page at least once a week. adults made a purchase through Facebook in the last year. The social media platform also ranks fourth just behind Google, Yelp, and Tripadvisor on the list of review sites people check before visiting a business. Facebook holds 19% of all customer reviews. Support File a support ticket or technical issue with our success teamįacebook reviews - officially called Facebook Recommendations - on local business Pages can help you build your company’s online reputation, expand your search visibility, and attract more customers to your business locations. Tools Hands-on tools to help you improve your reputation management. Webinars Guidance from the ReviewTrackers team on online reputation. Reports Reports for online review statistics, local search trends, and more. Reputation Marketing Leaders Reputation management experts share their experiences and advice. Blog Insights on reputation management, customer experience and more. Guides Thought leadership guides for managing your online reviews. Success Stories ReviewTrackers customer success stories and use cases. Resellers Expand your offering and drive revenue by reselling our industry-leading tools. Agencies Drive value directly to your clients and help grow and retain their customers. Integrations See how we work with leading technology to help grow your brand. App Store Monitoring Monitor, manage and respond to app store feedback. Software Brand Monitoring Insights into customer feedback to improve user experiences. Employer Brand Monitoring Manage employee feedback and create an engaged workplace. 
Retention Build a customer-obsessed organization to drive brand loyalty, retention, and growth. Acquisition Build a winning customer acquisition strategy and drive brand growth. 
Local Listing Management Get up-to-date, consistent online listings for your business. Monitor Social + Reviews In a single workflow, monitor and manage reviews and social to improve productivity. Competitor Analysis Actionable insights to beat the competition. Customer Experience Analytics Leverage the voice of the customer to improve experiences. Local SEO Strategies to improve your online presence and drive revenue. Reputation Management Monitor and analyze reviews to build a strong online reputation. Please consider enabling it for a smoother website experience. Everything You Need to Know About Facebook Reviews | ReviewTrackers
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